Support

 

       

 

Dear Valued Customer,

At j5create we take pride in our customer support. We have various methods to reach us available so you can get your problem fixed – and move on! Whether you would rather call us, email us, live chat or submit a support ticket – we have you covered! We want each and every customer completely satisfied, and our US based technical support is available from 10AM-6PM EST to handle any questions you may have.

Customer / Technical Support: 888-988-0488
Technical Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Live Chat: Click here
Submit a Ticket: Click here
We look forward to serving you and ensuring your products work exactly as you need them to.

- The j5create Support Team		    


USB Display Adapters - JUA 2xx & 3xx Series

  

JUA190 - USB 2.0 Display Adapter

Operating Systems:Windows 8 / 7/ Vista / XP
Current Driver Versions - Windows: V13.10.0522.3179


 

JUA210 - USB 2.0 Display Adapter

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3179 -- Mac: MAC: V1.0b09


 

JUA230 - USB 2.0 Display Adapter

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3179 -- Mac: MAC: V1.0b09


 

JUA250 - USB 2.0 Display Adapter

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3179 -- Mac: MAC: V1.0b09


 

JUA310 - USB 3.0 Display Adapter

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3179 -- Mac: MAC: V1.0b15


 

JUA350 - USB 3.0 Display Adapter

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3179 -- Mac: MAC: V1.0b15



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Docking Stations - UltraStation, Wormhole Station & Newport Station

  

JUD500 UltraStation

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3185 -- Mac: MAC: V1.0b15


 

JUH320v2 Wormhole Station

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V1.1.1107.49 -- Mac: MAC: V1107.49


 

JUD200 Newport Station

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.10.0522.3185 -- Mac: MAC: V1.0b09



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Wormhole Switches

  

Wormhole Switch JUC400 - Windows & Mac

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V1.1.1107.49 -- Mac: MAC: V1107.49


 

Wormhole Switch JUC200 - Windows & Android

Operating Systems:Windows 8 / 7/ Vista / XP
Current Driver Versions - Windows: V1117.31
Check Android Platform Supported List Here!



 

Wormhole Switch JUC100 - Windows ONLY

Operating Systems:Windows 8 / 7/ Vista / XP
Current Driver Versions - Windows: V1027.34



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Android Accessories

  

Android Mirror JUC600

Operating Systems:Windows 8 / 7/ Vista / XP
Current Driver Versions - Windows: V13.10.0307
Check Android Mirror Compatibility List Here!



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USB Ethernet Adapter

  

USB 3.0 Gigabit LAN JUE130

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.01.0222.0194 -- Mac: MAC: V1.0.1


 

USB 2.0 Ethernet LAN JUE120

Operating Systems:Windows 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8
Current Driver Versions - Windows: V13.01.0222.0194 -- Mac: MAC: V1.0.1



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